Warranty and Loaner Equipment Policies

Copied from our standard contract, provisions are as follows:

7. GURANTEES AND WARRANTIES

Eastside A/V shall not be considered in default if performance of its obligations hereunder is prevented or delayed by acts of God or government, labor disputes, failure or delay of transportation, or by vendors or subcontractors, or any other similar cause or causes beyond the reasonable control of Eastside A/V. Time of performance by Eastside A/V's obligations hereunder shall be extended by the time period reasonably necessary to overcome the effects of such occurrences.

Eastside A/V "designed, sold, and installed systems" consist of systems which have been fully designed with all new components, cabling and accessories recommended, sold, and installed exclusively by or under the direction of Eastside A/V and its agents. Exceptions to this primarily include Cable or Satellite Company provided digital converter boxes (or other specific devices as noted at the time of this Agreement signing).

I. Product Warranty

Eastside A/V is not responsible or liable in any way for defects in the product or equipment, parts or materials used in connection with the services. Products, equipment, parts or materials shall only be warranted by the manufacturer of the products or other equipment or parts, and any claims arising from such defects shall be made solely against the manufacturer.

II. Extended Warranty

Eastside A/V offers an added protection through Warrantech. Extended warranties which cover a broad range of products with up to five (5) years of additional coverage. Upon request, Eastside A/V will provide customer with a quote for such an extended warranty. Extended warranty must be purchased within thirty (30) days of the date of product delivery.

II. Installation Warranty

Eastside A/V warrants to customer only that the installation will be performed in a good and workmanlike manner in accordance with any installation requirements of the manufacturer for a period of twelve (12) to eighteen (18) months from the date of installation at no additional charge to customer.

Unless otherwise specified in writing, Eastside A/V designed, sold, and installed systems will be covered for a period of eighteen (18) months for service calls and Manufacturers warranty work at no labor cost, but trip charges (and other Manufacturer repair costs) may apply.

Eastside A/V designed, sold, and installed systems qualify for loaner equipment within the eighteen (18) month period (when available, excluding display devices). Phone and email support will be provided at no additional charge.

Unless otherwise specified in writing, systems installed by, but containing some or all equipment not purchased from Eastside A/V will have a twelve (12) month Installation Warranty period for trouble shooting via phone or email support only. If the issue to be troubleshot requires an in-home service call AND is caused by non-Eastside A/V provided equipment, the in-home service call will be billed at the standard one-hundred dollars ($100) per hour rate (plus applicable trip charges). Minimums may apply.

Loaner Equipment

Loaner equipment, when available, may be provided to ease client service issues. Loaner equipment requires a prepaid deposit (which may be used as a rental fee for clients who have non-Eastside A/V designed, sold, and installed systems). Please contact an Eastside A/V agent for pricing and availability.